ROMEX Hardscapes Reviews

Thanks for sharing your experience. We’ve noted your concerns, especially given your investment and adherence to installation protocols. While we stand by the performance of our products when installed as directed, your feedback is being taken seriously and will be shared internally. We appreciate the time you’ve taken to lay this out.

Thanks so much for the detailed review! We're thrilled TRASS BEDDING delivered the results you needed. Glad the install went well and that our training resources were helpful.

Thanks so much, Britton! We’re glad the product worked well for your flagstone project. If there’s anything we could have done to turn that 3-star into a 5-star experience, we’d love to hear your thoughts!

Thanks for the great review! We're glad your first experience went so smoothly and that the test run helped you get even better results.

Thanks for the great feedback! Glad to hear ECOFINE was easy to install and that our team could help.

Thanks for the review! We're happy to hear the product worked great for you!

Thanks for the kind words! Glad our team could provide helpful info. Best of luck with your upcoming project, and let us know if you need anything along the way!

Thanks for the awesome feedback! We're thrilled to hear your patio turned out great—glad ROMEX could help. Can’t wait to be part of your future projects!

We are truly sorry to hear that the results did not meet your expectations, and we sincerely apologize for any frustration this has caused. Our team takes all feedback to heart, and we want you to know that your experience matters to us. We understand how important your project is, and we regret that our product did not deliver the outcome you had hoped for.

As with all professional-grade construction materials, proper installation is essential for best results. For our product to perform as intended, it must be installed over a permeable base such as open graded aggregate. If the pavers or stone are placed directly on soil, sand, or stone dust, drainage can be compromised, which may lead to issues with performance.

Additionally, once the resin joint material is installed, any excess on the stone surface must be thoroughly cleaned with a stiff brush. From the image you provided, it appears this step may not have been completed fully, as some material is still visible on the surface. While this will wear off over time, it can be difficult to remove once it has cured. A pressure washer may help lift the residue more quickly.

We did our best to help by sending hundreds of dollars worth of additional product at no cost, and we remain committed to supporting you however we can. It also looks like the joint color selected was darker than the original material, which may be contributing to the visual contrast. We do offer lighter color options that may better suit certain stone tones.

Again, we are very sorry that the result did not match your vision. We are always happy to answer questions and assist in any way we can. Thank you for your feedback, and we truly appreciate your patience and understanding.

Thank you so much for the amazing feedback! We’re thrilled to hear that ROMEX products have been a great fit for your hardscape installs.

Thanks Nolan!

Glad you had a great experience. Thanks for the review!

Great photo, thanks for sharing!

Thanks David!

Thanks for the review!

Thank you for the review!

Thanks for the review, Matthew!

Thank you for such a thorough and thoughtful review! We’re glad to hear that our products are delivering the durability and clean finish you expect!

Beautiful install! Thanks for the review Sam!

Happy to hear it, thanks for the review!